If for any reason you are not completely satisfied with your purchase, you are entitled to a full refund, exchange or store credit (within 15 days from the date of your invoice, as long as the product is in its original condition and has not been used) You can return your item (s) for a full refund (excluding all shipping and return charges). Returned items must be in the same condition that you received them, and in the original packaging. This policy is not valid for personalized items with serigraphs or orders in which assembly was required (for example, woods with rubber assembly, textile with serigraphs or flocking) are not possible to return.
For the admission of returns, the following conditions must be respected:
The woods must be returned in a box and cannot have any scratches or glue on their surface or have been used.
The rubbers must be in their original packaging and without having been trimmed or used or with glue.
The shoes must be in their original condition and in the box that you received them with their labels.
Clothing items must be returned unworn and unwashed with the original tags attached.
Bags and accessories must be returned unused with their original packaging and tags.
Clearance products or special offers cannot be returned.
The tables are shipped on a wooden pallet with a protection board on top of the table, for any return the table must be completely in its original packaging (cartons, protective foams, pallet and protection chipboard on the box)
You can exchange your product for another (it must not have been used and be in its original packaging). Clothes with serigraphs and woods in which assembly was required are not possible to change.
Make a new order by phone 0034- 958293530 or email to email@example.com for the new product you want to buy.
Once we receive the product, please allow 3-7 days to exchange the product for your new order.
The shipping and return costs of the new product will be borne by the customer, please ask for the cost of these costs.
For returns and exchanges, follow the instructions below. The easiest way to return the merchandise is to send it by post or any other transport company (always with certified delivery) to our address (the transport is pre-paid by the customer).
Returns must be sent to:
VS SPORT S.L.L
Fernando de los Ríos Avenue N.11 Local 2.
18100 - Armilla (Granada) phone: 0034-958293530 - SPAIN.
All items we sell are guaranteed by manufacturers against manufacturing defects. Call us or send us an email to firstname.lastname@example.org if you believe that your purchase is defective.
To process a VS Sport warranty, you first need to receive photos of the defective product by email and, if necessary, receive the product at our facilities for evaluation.
We reserve the right not to accept any return, refund, cancellation or use of warranty for any order from a customer with whom there is a dispute regarding the non-payment of a previous order.
Before returning any item, please contact our customer service by phone +34 958293530 or by email email@example.com.
IMPORTANT NOTE ON DELIVERY: Upon receipt of the merchandise, check the number of packages and the condition of the packaging, as well as the merchandise, and if possible open the package in front of the carrier and check that it has not suffered any blows during transport and everything is correct and if it is not possible for you to open the box in front of the carrier, leave reflected on the delivery note before signing it that it is "Pending to review the inside of the merchandise", in order to be able to correctly review the merchandise once in your power in case it had been damaged in transport, and check the possible damage within 24 hours from the delivery of the same since we do not take charge of any type of claim if these indications are taken into account exactly as indicated, as well You must keep all the original packaging for a possible return (box and foam inside the table, wooden pallet and protective chipboard on the cardboard). Failure to comply with this stipulation will cause VS SPORT S.L.L to avoid any responsibility. Transportation included to the door of the home at street level (does not include climbing stairs, steps, plants and the like) Keep in mind that the table is lying on a wooden pallet and at least 2 or 3 people are needed to handle it, so we recommend that you open the box and carry out the assembly so that it is easier for you to transport it