RETURNS:

Refund of the amount of the purchase by right of withdrawal:

If for any reason you are not completely satisfied with your purchase, you are entitled to a full refund, exchange, or store credit (within 15 days from the date of your invoice, as long as the product is in its original condition). and has not been used) You may return your item(s) for a full refund (excluding all *shipping and return fees). Returned items must be in the same condition that you received them, and in the original packaging. This policy is not valid for personalized items with screen prints or orders where assembly was required (for example, wood with rubber mounting, textile with screen prints or flocking) are not possible to return.

*Shipping and return costs for product returns:

For returns within the peninsula of Spain of packages of less than 8kg, the total amount will be €6.90 for shipping + €6.90 for collection for return unless the customer sends the product by another agency at their own expense. For packages between 8kg and 15kg, the amount will be €14.90 for shipping + €14.90 for collection. For returns of table tennis tables, the total amount will be €60 for the shipment + €60 for the collection (if the collection is made with our agency, the table must be delivered to the carrier fully packed in its original packaging and on the same pallet and with the protective wood that received it and the delivery will be made at street level.

For returns from the Canary Islands, Balearic Islands, Ceuta and Melilla of packages less than 8kg, the total amount will be €8.00 for shipping + €8.00 for collection for return unless the customer sends the product by another agency at their own expense. For packages between 8kg and 15kg the amount will be €16.90 for shipping + €16.90 for collection. For returns of table tennis tables, the total amount will depend on the population and the exact price will be given to the customer before proceeding, approximately the shipping cost will be around €120 + €120 for the collection (if the collection is made With our agency, the table must be delivered to the carrier fully packed in its original packaging and on the same pallet and with the protective wood that received it and the delivery will be made at street level.

For returns within the Portugal peninsula of packages of less than 8kg, the total amount will be €6.90 for shipping + €6.90 for collection for return unless the customer sends the product by another agency at their own expense. For packages between 8kg and 15kg, the amount will be €14.90 for shipping + €14.90 for collection. For returns of table tennis tables, the total amount will be €90 for the shipment + €90 for the collection (if the collection is made with our agency, the table must be delivered to the carrier fully packed in its original packaging and on the same pallet and with the protective wood that received it and the delivery will be made at street level.

For returns within the European Union of packages of less than 3kg, the total amount will be €8.90 for shipping + €8.90 for collection for return unless the customer sends the product by another agency at their own expense. For packages between 3kg and 5kg the amount will be €13.90 for shipping + €13.90 for collection. For packages between 5kg and 8kg the amount will be €15.90 for shipping + €15.90 for collection. For packages of more than 8kg consult the prices since they will depend on the population and country of destination.

For returns outside the European Union and the rest of the world, the amounts charged for the shipment plus the amount for the collection of the products will not be refunded, which will be the same as the shipment plus a supplement of €3 for the collection unless the customer send the product by another agency at your expense.

Return Policy:

For the admission of returns, the following conditions must be respected:

Blades must be returned in a box and must not have any scratches or glue on their surface or have been used.

The rubbers must be inside their original packaging and without having been cut or used or with glue.

The shoes must be in their original condition and in the box that received them with their labels.

Clothing items must be returned unworn and unwashed with original tags attached.

Bags and accessories must be returned unused with their original packaging and tags.

Clearance items or special offers cannot be returned.

The tables are shipped on a wooden pallet with a protection board on top of the table, for any return the table must be completely in its original packaging (cartons, protective foam, pallet and protection chipboard on the box)

PRODUCT CHANGES:

You can exchange your product for another (it must not have been used and be in its original packaging). Clothes with serigraphs and woods in which their assembly was required are not possible to change.

Make a new order by phone 0034- 958293530 or email to info@vsport.es for the new product you want to buy.

Once we receive the product, please allow us 3-7 days to exchange the product for your new order.

The shipping and return costs of the new product will be borne by the customer, please ask for the cost of these expenses.

RETURN INSTRUCTIONS:

For returns and exchanges, please follow the instructions below. The easiest way to return the goods is to send them by post or any other transport company (always with certified delivery) to our address (transport is pre-paid by the customer).

Returns must be sent to:

VS SPORT S.L.L

Avenida Fernando de los Ríos N.11 Local 2.

18100 - Armilla (Granada) tel: 0034-958293530 - SPAIN.

GUARANTEE:

All items we sell are guaranteed by the manufacturers against manufacturing defects. Call or email us at info@vsport.es if you believe your purchase is defective.

To process a VS Sport warranty, you must first receive the photos of the defective product by email and, if necessary, receive the product at our facilities for evaluation.

We reserve the right not to accept any return, refund, cancellation or guarantee use for any order from a customer with whom there is a dispute over non-payment of a previous order.

Before returning any item, contact our customer service by phone +34 958293530 or by email info@vsport.es.

IMPORTANT NOTE ON DELIVERY: Upon receipt of the merchandise, check the number of packages and the condition of the packaging, as well as the merchandise, and, if possible, open the package in front of the carrier and check that it has not suffered any damage during transport. and everything is correct and if it is not possible to open the box in front of the carrier, you must write down on the carrier's proof of delivery "Pending review of hidden damage" and if you see any damage to the packaging, no matter how small, leave a record when you sign the delivery note according to the carrier (either on paper or electronic device) and write next to the signature that "The packaging is damaged", since if you accept and sign without communicating anything you will be accepting that you received the merchandise correctly and the transport agency will exempt your responsibility for possible damage to the merchandise and VS SPORT will not be able to take responsibility for any subsequent claim. If I leave a written note to the carrier that the packaging was damaged or that it was pending to check for hidden damage, then you can correctly check the merchandise once it is in your possession in case it had been really damaged in transport, check for possible damage before 24 hours from the delivery of the same since we are not responsible for any type of claim if these indications are not taken into account exactly as indicated, likewise you must keep all the original packaging for a possible return (box and interior foams of the table, wooden pallet and protective chipboard on the cardboard). Failure to comply with this stipulation will cause VS SPORT S.L.L to avoid any responsibility. Transport included to the door of the home at street level (does not include climbing stairs, steps, plants and the like) Keep in mind that the table is lying on a wooden pallet and at least 2 or 3 people are needed to handle it, so we recommend that you open the box and assemble it so that it is easier for you to transport it

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