1.- SHIPMENTS TO SPAIN AND PORTUGAL
The transport of your package:
The packages are sent depending on the destination and the volume or weight by different companies:
NACEX OR GLS: For packages of less than 10kg and small volume. (Delivery in 24/48 hours in the peninsula depends on the destination town)
TDN OR GLS: Packages of more than 10kg or with a large volume (tables, fences, robots, etc...) (Delivery from 1 to 7 days depending on the population). Transport included to the door of the address at street level (does not include climbing stairs, plants and the like).
UPS or NACEX for shipments of less than 5kg to the Balearic Islands. (delivery in 48/72 hours) 1 delivery attempt will be made and if the client is not at home, the package will be deposited at a UPS collection point near his home.
POST OFFICE: Packages to the Canary Islands, Ceuta, Melilla and international shipments. (Delivery depending on the island and delivery population between 3/6 days.
COURIER (DHL / UPS / CORREOS EXPRESS / FEDEX or similar): FOR URGENT INTERNATIONAL SHIPPING (DELIVERY IN 6/10 DAYS DEPENDING ON THE COUNTRY OF DESTINATION.
Once your payment is received, your package will be prepared and shipped.
For the order to be shipped the same day, it must be made before 12:00 p.m., for bulky shipments (tables, billboards, etc.) to be made before 9:00 a.m., packages sent by CORREOS (Canary Islands, Ceuta, Melilla and international shipments) are not sent the same day of the order but 24/48 hours later.
The delivery times for tables may vary depending on whether they are sent from our warehouse in Spain (1 to 7 days depending on the population) or if they are sent directly from the factory in Germany or another European country, in which case the shipment will take around to 7/14 days, for more information call us by phone at 958 293530 and we will inform you more exactly depending on the table model.
These deadlines may vary depending on whether they are holidays or the order is placed on non-working days or on Fridays, since on Saturdays and Sundays neither deliveries nor collections are made.
Shipments will be free for orders over €80 VAT INCLUDED (shipments to Spain and Portugal) except for shipments of tables, robots, fences and other items with a higher volume and destined for Portugal, Ceuta, Melilla, the Balearic Islands and the Canary Islands. in which we will make a budget as tight as possible. For shipments of less than €80, the expenses will be as noted in the following table.
Spain Peninsula: €6.90.
Portugal Peninsula: €6.90 (except table shipments, in which case we will make a budget depending on the delivery city.)
Balearic Islands (Mallorca): €8. (except bulky packages with extra charge), consult.
Balearic Islands (Menorca, Ibiza): €8. (except bulky packages with extra charge), consult.
Canary Islands: €7.90. (except bulky packages with extra charge), consult.
IMPORTANT NOTE ON DELIVERY: Upon receipt of the merchandise, check the number of packages and the condition of the packaging, as well as the merchandise, and, if possible, open the package in front of the carrier and check that it has not suffered any damage during transport. and everything is correct and if it is not possible to open the box in front of the carrier, you must write down on the carrier's proof of delivery "Pending review of hidden damage" and if you see any damage to the packaging, no matter how small, leave a record when you sign the delivery note according to the carrier (either on paper or electronic device) and write next to the signature that "The packaging is damaged", since if you accept and sign without communicating anything you will be accepting that you received the merchandise correctly and the transport agency will exempt your responsibility for possible damage to the merchandise and VS SPORT will not be able to take responsibility for any subsequent claim. If I leave a written note to the carrier that the packaging was damaged or that it was pending to check for hidden damage, then you can correctly check the merchandise once it is in your possession in case it had been really damaged in transport, check for possible damage before 24 hours from the delivery of the same since we are not responsible for any type of claim if these indications are not taken into account exactly as indicated, likewise you must keep all the original packaging for a possible return (box and interior foams of the table, wooden pallet and protective chipboard on the cardboard).Failure to comply with this stipulation will cause VS SPORT S.L.L to avoid any responsibility. Transport included to the door of the home at street level (does not include climbing stairs, steps, plants and the like) Keep in mind that the table is lying on a wooden pallet and at least 2 or 3 people are needed to handle it, so we recommend that you open the box and assemble it so that it is easier for you to transport it.
If for any reason your product is not in stock in our warehouses, we will quickly contact you to communicate delivery times or help you find a similar product.
2.- INTERNATIONAL SHIPPING
Shipments will be free for orders over €120 in the following countries: France, Germany, Belgium, Austria, Italy, Luxembourg and the Netherlands. If the shipment is less than €120, the shipping costs will be €8.90.
For the rest of the countries of the European Union, the shipping costs vary according to the country of destination, the cart will calculate it automatically.
ITEMS NOT AVAILABLE FOR INTERNATIONAL SHIPPING:
Due to the weights and volumes of certain items, we do not ship internationally for the following products: tables, robots, towel racks, fences, returnboard and other heavy items. These articles are only available for Spain and Portugal peninsula.
Some products may have different prices depending on the country of destination and if they include taxes or are exempt from taxes (countries outside the European Union), please, to know the exact price of the products and the shipping cost and if it is available for your country register on our website (register here) and once registered add to the cart all the products you want to buy and you will see in the cart the total amount of the products and the shipping costs depending on their weight / measurements and country of destination . If the shipment is to a country of the European Union, these amounts include the % of taxes that will vary according to the country of destination. If you are a resident of the Canary Islands, Ceuta, Melilla or in a country that is not a member of the European Union, once registered in our system, the shopping cart will deduct the 21% tax on all products.
If you register as a user, you can also earn loyalty points that can be redeemed for less on your next purchase transactions for 6 months from the date you earned them.
- Postal Mail (CORREOS) for orders from islands of Spain and islands of Portugal (3-5 days) and orders outside the European Union (8-30 business days), you have to pick up the package at your local post office . Ask by email for more information about shipping to your country, firstname.lastname@example.org.
· - NACEX EXPRESS, GLS, UPS or, depending on the country of destination, another urgent transport company. Shipments to Spain and Portugal (24h-48h) and for orders from the European Union except some countries please ask (2-6 days).
· - COURIER (DHL / UPS / CORREOS EXPRESS / FEDEX): FOR INTERNATIONAL URGENT SHIPMENTS (DELIVERY IN 5/10 DAYS DEPENDING ON THE COUNTRY OF DESTINATION.
IMPORTANT: When calculating delivery times, exclude the day the order is placed, weekends, and certain shipping holidays.
Please note that these delivery times are estimates only and we cannot guarantee delivery times for international orders. Delays can occur if we need to verify your order or in the event of inclement weather or other company or customs delays. Please note that we send tracking information via email, while Postal Service tracking information provides only limited information.
CLAIMS FOR NON-RECEIVED SHIPMENTS: If you have not received your order within the stipulated deadlines, please contact us as soon as possible by phone +34 958293530 or email email@example.com in order to search for the possible incident with the carrier. The deadline to claim orders not received is 1 month from the time of purchase, if after this time the customer does not claim their order, it is understood that it was delivered since most of the tracking of the transport companies is eliminated every month. and from this date it is not possible to know the traceability of the shipment or if it was delivered or not.
IMPORT FEES AND TAXES:
Depending on the country of destination of the order, you may be subject to certain import customs, duties and taxes by your country at the time of delivery. These charges are not included in the prices and shipping costs of your order on VSport. As an importer of record you must comply with local laws and regulations and pay all applicable duties, taxes and fees if required on your delivery. Therefore, we recommend that you contact your local customs office for an estimate of applicable taxes and duties that may be charged to you upon delivery and for more information. IF THE CUSTOMER REJECTS THE DELIVERY OF THE PACKAGE AT THE CUSTOMS OF HIS COUNTRY AND REFUSES TO MAKE THE MANAGEMENT AND PAYMENT AT THE CUSTOMS OF HIS COUNTRY, THE PACKAGE WILL BE GIVEN DUE TO CUSTOMER ABANDONMENT AT CUSTOMS AND WILL NOT RETURN TO OUR WAREHOUSES, SO YOU WILL NOT HAVE THE RIGHT TO THE REFUND OF THE AMOUNT OF THE PRODUCTS PURCHASED OR THE SHIPPING COSTS, SINCE IT IS THE OBLIGATION OF THE CUSTOMER TO DO THE CUSTOMS IMPORT PROCEDURES IN THE CUSTOMS OFFICE OF YOUR COUNTRY.
If you want to make a return of your products from a country outside the European Community, keep in mind that the round trip shipping costs as well as the possible customs import costs that VS SPORT has to pay for the entry of the products back to Spain will not be refunded.